Subscription info ZooEasy stand alone
When you order a ZooEasy version for the first time, a free one-year subscription is included . This starts at the moment your payment has been received and the license is issued. With a subscription, the license holder receives free helpdesk support via e-mail or telephone throughout the subscription period. In addition, changes to the purchased version are offered for free on the website. These updates are numbered x.01, x.02 or x.03, with x being the number of the version purchased.
At the end of each year all users in possession of a year's subscription or those without subscription are informed of the new version by e-mail, if there's been a release of a new version. Users who have registered the product after September 1 of that year and subscribers whose subscription is valid for several years and continues to be valid after September 1 for at least one year, receive this version free of charge.
If you choose not to buy the new ZooEasy version, the subscription to the purchased version is valid until the expiry date of your subscription, or until a new version has been released. The expiry date appears in the e-mail message with license data that you received after you placed your order. After the expiry date you are no longer entitled to helpdesk support or version updates. If there hasn't been released a new version, your year's subscription will be extended for one year for free. This enables you to continue the use of the helpdesk.
On 1 July 2011 you purchased version 10 with a free one-year subscription. In the period between 1 July 2011 and 1 January 2012 small changes are made to this version with version number 10.0x. You are automatically informed of these changes by e-mail. These changes can be downloaded from our website free of charge. At the end of December 2011 you will receive an e-mail in which the new features of version 11 are explained. You then have the opportunity to order this version at a reduced rate with a subscription valid for one year. This prolongation period starts on the expiry date of your current subscription. In this example a subscription for 1 year to version 11 will be prolonged from 1 July 2012 and expires on 30 June 2013.
On 1 October 2010 you purchased version 9. In the period between 1 October 2010 and 1 January 2011 a small change is made to this version, which now has version number 9.0x. You are automatically informed of this change by e-mail. You can download version 9.0x for free from our website. Early January 2011 you will receive version 10 free of charge and the expiry date of the subscription remains 30 September 2011.
On 1 October 2012 you purchased version 11. In the period between 1 October 2012 and 1 February 2013 a small change is made tot his version, which now has version number 11.0x. You are automatically informed of this change by e-mail. You can download version 11.0x for free from our website. However, this year a new version will not be released. ZooEasy informs you by sending an e-mail and will extend your current subscription with a year, for free. As soon as a new version will be released, ZooEasy will inform you about the newest version by e-mail.