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Support

Below you will find the frequently asked questions and instructions.
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According to the registration process I can only manage one database. What does this mean?
Can I change the name of my administration?
Can I work with multiple species in one administation?
Can I work with ZooEasy on a Mac, Tablet or Phone?
Can you take care of the migration from Stand Alone to Online for me?
How can I get an invoice?
How can I increase the font?
How can I keep track of memberships?
How can I organize my contacts into categories?
How can I register that an animal has been sold?
How can I switch to the Online version?
How can our treasurer pay, without a ZooEasy account?
How can users contact the administrator?
How do I add a breeding pair?
How do I add a competition result to an animal?
How do I add attachments to a contact?
How do I add attachments to an animal?
How do I add categories to the log book?
How do I add cities?
How do I add contacts?
How do I add countries?
How do I add my first animal?
How do I add my own logo to ZooEasy?
How do I add pictures to an animal?
How do I add titles?
How do I calculate the relationship percentage of a breeding pair?
How do I change my subscription?
How do I change or delete an account?
How do I change the colours of ZooEasy?
How do I change the language?
How do I change the permissions for roles?
How do I change the relationship percentage matrix into a breeding advisory matrix?
How do I check if I have double animals in my database?
How do I check if I have double contacts in my database?
How do I contact the administrator?
How do I create a backup of my administration?
How do I create a new breed?
How do I create a new colour?
How do I create a role for my users?
How do I create a second administration on the same e-mail address?
How do I create a user account?
How do I create reader accounts for a user group?
How do I design a report?
How do I extend my subscription?
How do I fill in my contact details?
How do I find blood relatives of an animal?
How do I find the pedigree of an animal?
How do I hide a field I’m not using?
How do I import a large amount of data easily?
How do I import a ZooEasy Stand Alone database?
How do I limit the amount of generations used in calculations?
How do I log in and out of ZooEasy?
How do I order ZooEasy?
How do I prevent users from polluting the database?
How do I print a standard pedigree?
How do I print the results of my search?
How do I request new accounts?
How do I save comments between managers?
How do I save extra information?
How do I save personal data I don’t want anyone else to see?
How do I see how many accounts are left?
How do I see how many animals a contact owns (or has bred)?
How do I see the average inbreeding of my database?
How do I see which modules have been activated for my database?
How do I see who made the last changes to an animal?
How do I set up auto-numbering?
How do I set up the show results?
How do I set up the waiting list?
How do I use the search functionality?
How do we regain access to our administration? There have been changes in the board and we don’t have the login data anymore.
I can’t add any more accounts. How can I solve this?
I can’t save anything, how do I solve this?
I don’t see all the tabs that are mentioned, why is this?
I have extended my subscription and paid, but I still can’t login. What do I have to do?
I have made a mistake. How do I restore a backup?
I have multiple species in my Stand Alone licence. How do I import all this data into ZooEasy?
I imported my ZooEasy Stand Alone administration into ZooEasy. However, I do not receive an email that the import is finished.
I really can’t find a way to do this. How do I contact ZooEasy?
Is a quick manual available?
Is it possible to load multiple Stand Alone databases into Online?
My database expired some months ago, I’d like to extend now. Is that possible?
The inbreeding percentage says Recalculate, why is this?
What are the costs to switch to the Online version?
What can I register in the log book?
What happens to my database when I stop with ZooEasy?
What is the breed percentage?
What is the difference between inbreeding, relationship percentage and AVK?
What is the difference between Manager, Breeder and Reader account?
What is the notice period of my subscription?
What is the use of the tab Execute tasks?
When I create an account, will I automatically see all the animals of my breed?
When I stop using ZooEasy and I create a back-up, can I then join at a later point in time and reload my database?
Will all data be taken over when I switch to the Online version?