Support

Below you will find the frequently asked questions and instructions.
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According to the registration process I can only manage one database. What does this mean?
Can I change the name of my administration?
How can I get an invoice?
How can I organize my contacts into categories?
How can our treasurer pay, without a ZooEasy account?
How can users contact the administrator?
How do I add a breeding pair?
How do I add attachments to a contact?
How do I add attachments to an animal?
How do I add cities?
How do I add contacts?
How do I add countries?
How do I add my first animal?
How do I add pictures to an animal?
How do I add titles?
How do I calculate the relationship percentage of a breeding pair?
How do I change my subscription?
How do I change the language?
How do I contact the administrator?
How do I create a new breed?
How do I create a new colour?
How do I create a user account?
How do I extend my subscription?
How do I fill in my contact details?
How do I find the pedigree of an animal?
How do I import a ZooEasy Stand Alone database?
How do I log in and out of ZooEasy?
How do I request new accounts?
How do I use the search functionality?
I can’t save anything, how do I solve this?
I don’t see all the tabs that are mentioned, why is this?
I have multiple species in my Stand Alone licence. How do I import all this data into ZooEasy?
I imported my ZooEasy Stand Alone administration into ZooEasy. However, I do not receive an email that the import is finished.
I really can’t find a way to do this. How do I contact ZooEasy?
The inbreeding percentage says Recalculate, why is this?
What happens to my database when I stop with ZooEasy?
What is the notice period of my subscription?
When I create an account, will I automatically see all the animals of my breed?