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Support

Below you will find the frequently asked questions and instructions.
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According to the registration process I can only manage one database. What does this mean?
Can I change the name of my administration?
Can I request data from ZooEasy via a web service on an external website?
Can I work with multiple species in one administration?
Can I work with ZooEasy on a Mac, Tablet or Phone?
Can you take care of the migration from Stand Alone to Online for me?
How can I add a species?
How can I add missing animals from the pedigree?
How can I assign a status color to an animal?
How can I delete my ZooEasy database?
How can I display additional information on the animal’s detail screen?
How can I easily print a family tree of 3 generations where I can choose a number of fields that will be displayed and add my own logo or background?
How can I edit an exported .csv file in Excel without data corruption?
How can I export a pedigree so that another ZooEasy user can import it?
How can I export my Finance data?
How can I get an invoice?
How can I import a pedigree which has been exported by another ZooEasy user?
How can I increase the font?
How can I keep track of memberships?
How can I make a copy of a breeding pair without copying the descendants?
How can I make a trial pedigree?
How can I obtain graphical overviews of Finance?
How can I organize my contacts into categories?
How can I quickly add or select animals from within the pedigree screen?
How can I quickly search for the year of birth of an animal?
How can I record the scientific name of a breed?
How can I register that an animal has been sold?
How can I see how many complete generations of an animal have been entered?
How can I see the number of equivalent complete generations of an animal?
How can I split the comments on an animal into public and non-public comments?
How can I start using Finance?
How can I switch to the Online version?
How can I turn off the empty frame on screen Animal Index data?
How can our treasurer pay, without a ZooEasy account?
How can users contact the administrator?
How do I add a breeding pair?
How do I add a brood?
How do I add a column to my list of animals?
How do I add a competition result to an animal?
How do I add an animal to the combination of it’s parents, who are already in the database?
How do I add attachments to a contact?
How do I add attachments to an animal?
How do I add categories to the log book?
How do I add cities?
How do I add contacts?
How do I add countries?
How do I add my first animal?
How do I add my own logo to ZooEasy?
How do I add pictures to an animal?
How do I add titles?
How do I calculate the relationship percentage of a breeding pair?
How do I change my e-mail address?
How do I change my subscription?
How do I change or delete an account?
How do I change the colours of ZooEasy?
How do I change the language?
How do I change the permissions for roles?
How do I change the relationship percentage matrix into a breeding advisory matrix?
How do I change the species of my administration?
How do I check if I have double animals in my database?
How do I check if I have double contacts in my database?
How do I contact the administrator?
How do I create a backup of my administration?
How do I create a breeding advisory matrix?
How do I create a budget category for Finance?
How do I create a budget category for Finance?
How do I create a new breed?
How do I create a new colour?
How do I create a relationship percentage matrix?
How do I create a role for my users?
How do I create a second administration on the same e-mail address?
How do I create a user account?
How do I create reader accounts for a user group?
How do I delete a breed from my administration?
How do I delete an animal from my administration?
How do I design a report?
How do I export the animals/results/contacts to Excel?
How do I extend my subscription?
How do I fill in my contact details?
How do I find blood relatives of an animal?
How do I find the pedigree of an animal?
How do I hide a field I’m not using?
How do I import a large amount of data easily?
How do I import a ZooEasy Stand Alone database?
How do I limit the amount of generations used in calculations?
How do I log in and out of ZooEasy?
How do I order ZooEasy?
How do I prevent users from polluting the database?
How do I print a standard pedigree?
How do I print the results of my search?
How do I request new accounts?
How do I save comments between managers?
How do I save extra information?
How do I save personal data I don’t want anyone else to see?
How do I see how many accounts are left?
How do I see how many animals a contact owns (or has bred)?
How do I see the average inbreeding of my database?
How do I see which modules have been activated for my database?
How do I see who made the last changes to a contact?
How do I see who made the last changes to an animal?
How do I set the currency for Finance?
How do I set up auto-numbering?
How do I set up the show results?
How do I set up the waiting list?
How do I use the search functionality?
How do we regain access to our administration? There have been changes in the board and we don’t have the login data anymore.
How does Poprep work?
How does the mean kinship module work?
I can’t add any more accounts. How can I solve this?
I can’t save anything, how do I solve this?
I don’t see all the tabs that are mentioned, why is this?
I don’t use the compulsory fields marked with (*). Can I turn them off?
I have extended my subscription and paid, but I still can’t login. What do I have to do?
I have made a mistake. How do I restore a backup?
I have multiple species in my Stand Alone licence. How do I import all this data into ZooEasy?
I imported my ZooEasy Stand Alone administration into ZooEasy. However, I do not receive an email that the import is finished.
I paid for a year, can I get my money back?
I really can’t find a way to do this. How do I contact ZooEasy?
If I export data some characters are displayed incorrectly, how can I solve this?
Is a quick manual available?
Is it possible to load multiple Stand Alone databases into Online?
My database expired some months ago, I’d like to extend now. Is that possible?
The inbreeding percentage says Recalculate, why is this?
There are animals on the list that have all died, but which I still own. How do I get these of the list?
We have a new manager, how do we transfer this account?
What are the costs to switch to the Online version?
What can I register in the log book?
What do I have to do to start using the Mean kinship module?
What do the terms ECG (equivalent complete generations) and Pedigree completeness mean?
What happens to my database when I stop with ZooEasy?
What is the breed percentage?
What is the difference between inbreeding, relationship percentage and AVK?
What is the difference between Manager, Breeder and Reader account?
What is the field Registered meant for?
What is the notice period of my subscription?
What is the use of the tab Execute tasks?
When I create an account, will I automatically see all the animals of my breed?
When I stop using ZooEasy and I create a back-up, can I then join at a later point in time and reload my database?
Which subscription do I need for a petting farm?
Will all data be taken over when I switch to the Online version?
Will my data taken over when I change my subscription?