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Support

Below you will find the frequently asked questions and instructions.
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Can I request data from ZooEasy via a web service on an external website?
Can I work with multiple species in one administration?
How can I add a species?
How can I change the manager?
How can I delete my ZooEasy database?
How can I record the scientific name of a breed?
How can I replace or delete something from the base tables?
How can I stop calculations (temporarily)?
How do I activate the module ‘Integration with the Anymal app’ in ZooEasy? (for Managers)
How do I add categories to the log book?
How do I add cities?
How do I add countries?
How do I add my own logo to ZooEasy?
How do I add titles?
How do I change my e-mail address?
How do I change or delete an account?
How do I change the colours of ZooEasy?
How do I change the name of the administration?
How do I change the permissions for roles?
How do I change the relationship percentage matrix into a breeding advisory matrix?
How do I change the species of my administration?
How do I check if I have double animals in my database?
How do I check if I have double contacts in my database?
How do I create a backup of my administration?
How do I create a budget category for Finance?
How do I create a budget category for Finance?
How do I create a new breed?
How do I create a new colour?
How do I create a role for my users?
How do I create a second administration on the same e-mail address?
How do I create a user account?
How do I create reader accounts for a user group?
How do I delete a breed from my administration?
How do I fill in my contact details?
How do I hide a field I’m not using?
How do I import a large amount of data easily?
How do I import a ZooEasy Stand Alone database?
How do I limit the amount of generations used in calculations?
How do I prevent users from polluting the database?
How do I save extra information?
How do I see how many accounts are left?
How do I see which modules have been activated for my database?
How do I set the currency for Finance?
How do I set up auto-numbering?
How do I set up the waiting list?
How do we regain access to our administration? There have been changes in the board and we don’t have the login data anymore.
I can’t add any more accounts. How can I solve this?
I don’t use the compulsory fields marked with (*). Can I turn them off?
I have made a mistake. How do I restore a backup?
I have multiple species in my Stand Alone licence. How do I import all this data into ZooEasy?
I imported my ZooEasy Stand Alone administration into ZooEasy. However, I do not receive an email that the import is finished.
We have a new manager, how do we transfer this account?
What is the difference between Manager, Breeder and Reader account?
What is the use of the tab Execute tasks?
When I stop using ZooEasy and I create a back-up, can I then join at a later point in time and reload my database?