1. Go to https://www.zooeasyonline.com
2. Fill in your E-mail address
3. Click Forgot your password?
4. A pop-up appears
5. In your mailbox you will find an email “Change password”
6. Click on the link in the email, ZooEasy Online opens with the menu My account\Change password
7. Follow the procedure to change your password
8. You can log in to the administration again with the new password and your email address
It may take some time for the mails to arrive in your mailbox. Please do check your spambox as well.