Date: March 3, 2017

If you start with ZooEasy, you might experience two issues:
1. Nothing happens after clicking a button
2. You have entered all details about an animal, but you can’t save the results.

Recognizable? Then there’s a good chance your browser doesn’t allow pop-ups. ZooEasy works a lot with pop-ups. Many browsers such as Google Chrome or Mozilla Firefox block this. We give you a list of useful links. Look for your browser and click on the link. Here you will read how to permit pop-ups in your browser, so you will have the best ZooEasy experience.

Allow pop-ups in Google Chrome

https://support.google.com/chrome/answer/95472?co=GENIE.Platform%3DDesktop&hl=en-GB

Do you use ZooEasy on your smartphone or tablet? Then you read here how to allow pop-ups: https://support.google.com/chrome/answer/95472?co=GENIE.Platform%3DAndroid&hl=en-GB&oco=1

Safari

https://www.lifewire.com/using-the-pop-up-blocker-in-ie-11-446388

Do you use Safari on your iPad or iPhone? Then follow these steps:

1.      Go to Settings
2.      Choose Safari
3.      Choose the tab General
4.      Disable Block pop-ups by turning this off.

Mozilla Firefox

https://support.mozilla.org/t5/Manage-preferences-and-add-ons/Pop-up-blocker-settings-exceptions-and-troubleshooting/ta-p/1414

Microsoft Edge

https://support.microsoft.com/en-us/instantanswers/cbfc3333-c95c-4e49-954e-318d3362623c/block-pop-ups-in-microsoft-edge

Helpdesk ZooEasy

Do you still experience some trouble ZooEasy after these tips? Please contact our helpdesk, we’re happy to help you. Send us an e-mail or fill in the form.